Dedicated IT Support Engineer (Level 1 - On-Site) Location: On-site (Multiple locations across Mexico: CDMX, Toluca, Irapuato, San Luis Potosí, Villahermosa, Zapopan, Monterrey, Cuautitlán Izcalli, Cuautlancingo). Employment Type: Full-Time / Dedicated On-Site Shift: Standard Business Hours (Monday to Friday) Job Overview We are looking for a dedicated On-Site IT Support Engineer (Level 1) to manage daily end-user IT support, workplace hardware troubleshooting, and local IT infrastructure maintenance at our client’s facility. This is a full-time, on-site role responsible for delivering prompt technical assistance and maintaining high operational uptime. Key Responsibilities Provide first-line on-site technical support for desktop computers, laptops, printers, mobile devices, and peripherals. Diagnose and resolve hardware, software, operating system (Windows/mac OS), and local network connectivity issues. Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests). Perform hardware deployments, system imaging, data migration, and workstation setup for new hires. Manage local IT inventory, IT asset tracking,



and return/replacement of defective equipment. Document all incidents and service requests in the ITSM ticketing system following established SLAs. Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues. Qualifications & Requirements Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience. Experience: 1–3 years of experience in hands-on Desktop Support, Helpdesk Level 1, or Field Technical Support. Technical Skills:
Proficiency in Windows 10/11 and Microsoft 365 environment. Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS, LAN/Wi-Fi troubleshooting, patch panels). Familiarity with ticketing tools (Service Now, Jira, Remedy, or similar). Soft Skills: Strong customer service orientation, clear communication skills, and structured problem-solving ability. Language: Professional working proficiency in English (verbal and written) is preferred for internal escalation reporting. #J-18808-Ljbffr

📌 It support engineer (Toluca de Lerdo)
🏢 Kutir Technologies
📍 Toluca de Lerdo