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Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)
Position Summary The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.
This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.
Key Responsibilities Administrative & Financial Coordination Oversee accounts receivable and accounts payable processes
Validate billing accuracy and resolve complex discrepancies
Generate and manage purchase orders
Maintain accurate and up-to-date customer records
Develop and present administrative and operational reports to Plant Management
Identify process improvement opportunities and implement controls
Operational Coordination Act as a liaison between production, planning, logistics, and quality teams
Participate in operational meetings (production reviews, planning meetings, etc.)
Align operational priorities based on customer requirements
Identify bottlenecks and propose process improvements




Support execution of continuous improvement initiatives
Management Support Prepare executive-level reports and performance metrics
Support decision-making with data-driven insights
Coordinate schedules, meetings, and cross-functional initiatives
Assist with special projects as assigned by Plant Management
Qualifications Education Bachelor’s degree in Business Administration, or related field (preferred)
Experience 4–6 years of experience in: Administrative operations within a manufacturing environment
Customer service or order management
Cross-functional coordination

Experience in industrial or manufacturing companies strongly preferred
Technical Skills Advanced Microsoft Excel (data analysis, reporting)
ERP systems experience (SAP, Oracle, or similar)
Billing and administrative process management
Understanding of manufacturing operations and workflows
Familiarity with KPIs such as OTIF, delivery performance, and order accuracy
Core Competencies Strong customer focus
Effective communication and interpersonal skills
Analytical thinking and problem-solving
High level of organization and prioritization
Ability to work under pressure
Proactive mindset and ownership
Cross-functional collaboration
Decision-making capability
Working Conditions On-site role within a manufacturing plant environment
Frequent interaction with operational teams
Fast-paced, high-demand environment
Exposure to operational pressure and deadlines

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📌 Administrative Coordinator (Santiago Mexquititlán Barrio 1ro.)
🏢 Gest-Can RLX (2000
📍 Santiago Mexquititlán Barrio 1ro.