Why SoftwareOne?
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role
Expert Managed Operations

Do you enjoy working with monitoring tools, managing alerts, and providing timely follow-up on IT infrastructure events?

Are you motivated by working directly with clients, developing your technical knowledge, and growing professionally within a technology environment?

If so, this could be the idóneo role for you.

We are looking for an expert managed operation in our team. This position will be responsible for continuously monitoring our clients' technology infrastructure, identifying and managing events, and ensuring a timely response to potential incidents while maintaining effective communication with both internal teams and clients.

What you will do

Continuously monitor clients' IT infrastructure, identifying alerts, events, and potential incidents.

Analyze, manage, and follow up on monitoring events,



determining the appropriate actions and escalating cases when necessary.

Log, classify, and manage incidents and events through ITSM tools such as Jira, ServiceDesk, or other platforms.

Maintain clear and effective communication with clients and technical teams, documenting activities performed during event management.

Progressively develop knowledge in IT infrastructure, Linux, networking, and observability tools, participating in growth opportunities across other technology towers.

What we need to see from you

Technical or technological degree in Systems, Computer Science, Telecommunications, or related fields, with basic knowledge of IT infrastructure, Linux operating systems, and networking.

Experience or knowledge of monitoring and observability tools, preferably Datadog or similar platforms.

Knowledge of ITSM tools such as Jira, ServiceDesk, or other service management and incident tracking solutions.

Strong communication skills, customer-oriented mindset, ability to work under pressure, and availability to work in a 24/7 rotating shift schedule.

Why join our team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

Comprehensive health and well-being programs

Continuous learning and career development

Performance-based incentives

Flexible and hybrid work models

Job Function
S&C; and Services Operations

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