English Level: High Intermediate (Versant C2)

Position Overview
We are looking for a Salesforce Application Support Analyst (Tier 2) to provide technical and application support for enterprise users. This role focuses on troubleshooting incidents, managing user access, resolving application issues, and collaborating with technical teams to ensure high-quality support services. Prior Salesforce experience is not required; candidates with strong application support skills and a willingness to learn Salesforce are encouraged to apply.

Required Skills

Experience in Application Support, Service Desk, or Technical Support environments

Strong troubleshooting and problem-solving skills

Understanding of operating systems, enterprise applications, and user access management

Experience with incident management and ticketing systems

Knowledge of authentication, permissions, and access controls

Familiarity with incident prioritization, escalation processes, and SLA management

Ability to analyze issues, identify root causes, and document findings

Strong verbal and written communication skills

Ability to support multiple incidents in a fast-paced environment

Strong attention to detail and collaboration skills

Nice to Have

Experience supporting SaaS or cloud-based applications

Exposure to CRM platforms

Knowledge of Active Directory or Microsoft Entra ID

Understanding of SSO, MFA, APIs, or SQL

Experience with Jira, ServiceNow, or similar tools

ITIL Foundation or Salesforce Administrator certification

What You'll Learn

Salesforce platform fundamentals and administration





User access and security management

Data management and troubleshooting within Salesforce

Integrations, APIs, and Salesforce support processes

Salesforce environments, deployments, and platform best practices

Key Responsibilities

Provide technical and application support for end users

Investigate, troubleshoot, and resolve application incidents

Perform user access, authentication, and permission-related support

Document issues, resolutions, and troubleshooting activities in ticketing systems

Escalate complex issues to appropriate support teams when required

Meet SLA and KPI targets while delivering excellent customer service

Collaborate with Tier 2, Development, and other technical teams

Create and maintain knowledge articles and support documentation

Identify recurring issues and recommend process improvements

Continuously develop Salesforce knowledge and technical expertise

Adecuado Candidate: A customer-focused support professional with strong troubleshooting skills, experience in application support environments, and a passion for learning new technologies, including Salesforce.

Other Considerations
Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.

#J-18808-Ljbffr

📌 Salesforce Application Support – Tier 2 (Ejido de la Finca)
🏢 Tata Consultancy Services
📍 Ejido de la Finca