Job ID: R49148

Primary Location: Monterrey, Nuevo Leon Mexico

C.H. Robinson is looking for a Lead in Monterrey to play a key role in the launch and success of a newly implemented customer account. In this position, you will help drive operational excellence, serve as a trusted point of contact for customer needs, and support the growth and stability of a high-visibility logistics operation.

As a Lead, you will oversee day-to-day transportation activities, coordinate with customers and internal stakeholders, and provide guidance and support to team members. You will help ensure service quality, resolve operational challenges, and build strong customer relationships while gaining valuable exposure to senior leadership and future career growth opportunities.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for rem:ote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:

Ensure all arrangements are made for the execution of shipments through designated area of responsibility

Mentor and support lower-level logistics peers by sharing expertise and best practices

Create and document standard operating processes

Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes

Assist in the facilitation of cross training within assigned team

Responsible for meeting operational targets within a particular region, mode, business unit, or small account





Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns

Utilize analytical practices to identify and solve problems

Build and present intermediate to complex business cases related to how customers can achieve ROI

Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals

Apply the enterprise project-based delivery model in day-to-day work

Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model

Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services

Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS
Required:

High School Diploma and/or GED

Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics

Minimum 3 years of prior experience working with and troubleshooting information systems

Ability to work versátil schedule on occasion, including overtime hours when requested

Ability to travel up to 10% (domestic and/or international)

Fluent in English and Spanish

Preferred:





Bachelor’s degree from accredited college or university

Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience

Proficient in Microsoft Office Suite of programs

Prior experience creating and delivering presentations to senior level management

Ability to gather, translate, and act upon voice of customer

Ability to direct activities of small work group

Ability to act as a subject matter expert

Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving

Ability to proactively identify patterns in operations and data

Ability to work in a team oriented and fast-paced environment

Ability to utilize project management skills to successfully complete various sized projects

Composure and poise in a customer-centric environment

Highly adaptable to ambiguous and changing environments

Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements

Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

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📌 Logistics Lead (Ejido de la Finca)
🏢 C. H. Robinson Europe
📍 Ejido de la Finca