Director of Legal Operations & Performance
Legal Operations, Process Excellence & Organizational Performance
Help Build the Operations Behind the Mission
At FLF, exceptional legal representation depends on exceptional operations.

Behind every successful case is a high-performing operational infrastructure that ensures consistency, accountability, efficiency, and outstanding client service. As we continue to grow, we are seeking an experienced Director of Legal Operations & Performance to lead the systems, processes, and people that power our litigation and case management teams.

This is a highly strategic leadership role responsible for optimizing legal operations, driving organizational performance, and building scalable systems that support long-term growth.

If you're passionate about operational excellence, process improvement, data-driven leadership, and building high-performing teams, we'd love to hear from you.

Why This Role Matters
As our Director of Legal Operations & Performance, you will oversee the operational framework that supports our legal teams.

You'll design scalable workflows, improve organizational efficiency, implement technology solutions, develop performance metrics, and provide executive leadership with the operational insights needed to make strategic decisions.

Your work will directly impact productivity, client satisfaction, operational scalability, and the continued growth of the firm.

Compensation & Benefits

Competitive USD-based compensation based on experience and qualifications

Executive performance bonus opportunities

Leadership role with significant organizational impact

Professional development and executive leadership growth

Opportunity to drive innovation and operational transformation

Modern office located in Guadalajara's premier financial district

Tijuana, BC, Mexico
On-Site
Full-Time | Independent Contractor

What You'll Do
Legal Operations Strategy

Lead the operational strategy supporting litigation,



case management, and legal support teams.

Design, document, and continuously improve standard operating procedures and operational playbooks.

Develop scalable systems that improve consistency, efficiency, and service quality across the organization.

Partner with executive leadership to align operational initiatives with business objectives.

Process Improvement & Operational Excellence

Evaluate existing workflows and implement process improvements that increase productivity and reduce operational bottlenecks.

Standardize procedures across departments while maintaining flexibility for growth.

Ensure operational compliance with internal policies, service standards, and quality expectations.

Lead cross-functional initiatives that improve organizational performance.

Performance Analytics & Business Intelligence

Develop and maintain operational dashboards and executive reporting.

Analyze KPIs, workflow efficiency, case progression, productivity, and organizational performance.

Present actionable insights and recommendations to executive leadership.

Utilize data to identify trends, forecast operational needs, and support strategic decision-making.

Technology & Automation

Optimize legal operations platforms, including Filevine and related technologies.

Lead automation initiatives using workflow tools and process automation solutions.

Evaluate and implement technologies that improve efficiency, reporting, and operational scalability.

Partner with technology and leadership teams to support digital transformation initiatives.





Leadership & Team Development

Lead, mentor, and develop managers and operational professionals.

Foster a culture of accountability, continuous improvement, and operational excellence.

Support leadership development through coaching, performance management, and succession planning.

Build collaborative relationships across legal, operations, marketing, and executive leadership teams.

What We're Looking For
Required Qualifications

5-7+ years of experience leading operations, project management, legal operations, or business process improvement.

Proven experience managing high-performing teams in a fast-paced, metrics-driven environment.

Strong operational leadership with experience building scalable systems and workflows.

Advanced proficiency with Filevine or comparable legal case management platforms.

Advanced analytical skills with Excel, Google Sheets, dashboard reporting, and operational metrics.

Professional proficiency in English and Spanish with exceptional written and verbal communication skills.

Demonstrated experience leading complex organizational or process improvement initiatives.

Preferred Qualifications

Experience within Personal Injury or Plaintiff-side legal operations.

Experience implementing automation tools such as Zapier, Microsoft Power Automate, Make, or similar platforms.

Experience with SQL, business intelligence tools, or data visualization platforms.

Lean Six Sigma, Project Management, Operations Management, or related certifications.

Experience supporting executive leadership within high-growth organizations.

The Type of Leader Who Thrives Here

Strategic thinkers who build systems that scale

Data-driven decision makers

Process improvement champions

Strong coaches who develop high-performing teams

Collaborative leaders who influence across departments

Highly accountable and execution-focused

#J-18808-Ljbffr

📌 Director of Legal Operations (US Litigation Support) (Centro-Norte)
🏢 Legal Management Group
📍 Centro-Norte