Join Our Team as a Desktop Support Analyst I
Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst I who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite.

Why You’ll Love Working Here
Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every month

Christmas Bonus: 25 days of your daily income

Vacations – 12 days after the first year

Anniversary Bonus – 10 days of base salary

Vacation Premium – 40% first year

Major Medical Insurance covers you and your immediate family

Life Insurance

Quarterly Bonus

Marriage or Bereavement Time off

Maternity/Paternity Time off

Ergonomic Chair (remote roles only)

250 pesos monthly stipend for internet and electricity (remote roles only)

Role Overview

Location: On-Site (Monterrey, Mexico)

Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage

Pay Rate: 24,000 MXN (monthly)





Transportation: Assistance available (client provided)

Your Mission as a Desktop Support Analyst I

Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line

Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time

Install, maintain, and repair computers, servers, peripherals, and related IT equipment

Provide technical support for software applications, databases, and client service platforms

Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions

Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner

Ensure software license compliance across supported environments

Maintain accurate inventory records and safeguard the physical security of IT assets

Perform work in field environments, including bending, kneeling, and climbing as required

Complete additional duties and responsibilities as assigned

What You Bring to the Team
Education & Experience

High School Diploma or GED (required)

Skills & Abilities





Basic computer literacy and familiarity with technical software

Strong troubleshooting and problem-solving skills

Good verbal and written communication skills

Ability to work independently and collaboratively

Professional approach to customer interactions

Strong organization and time management skills

Additional Requirements

Ability to lift/carry up to 70 lbs (32 kgs)

Comfortable working in varying physical field conditions

Why This Role Matters
As a Desktop Support Analyst I , you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

📌 Desktop Support Analyst I (Mexico) (Metepec)
🏢 Dyopath
📍 Metepec