The Opportunity

This is a critical role responsible not only for operational execution, but also for driving revenue conversion, managing customer interactions, and scaling the channel. The Sales & Operations Specialist ensures that demand is translated into accurate, paid, and successfully delivered orders, while continuously improving the operating model as the programme grows.
Responsibilities
Sales & Customer Execution

Act as a key operator in the sales-assisted journey, supporting customers from product selection through to order completion

Prepare, manage, and convert sales quotes, ensuring speed, accuracy, and commercial alignment

Engage directly with customers to drive order completion and revenue capture

Partner closely with Mexico sales teams to support demand generation and maximize conversion

Ensure a seamless and professional customer experience

Product Availability & Order Validation

Own validation of product availability and order feasibility prior to payment issuance

Coordinate with inventory systems to ensure stock accuracy and fulfilment readiness

Act as a checkpoint across sales, systems, and ESW platforms

Ensure all orders meet defined controls before progressing

Payments & Transaction Enablement

Manage end-to-end payment flow

Ensure payment links align with approved quotes and inventory

Monitor payment completion and release orders

Maintain governance across transactional processes

Order Management & Delivery Coordination

Own the end-to-end order lifecycle from payment through to successful delivery

Coordinate with internal teams and external vendor partners to ensure on-time, in-full delivery

Track order progression and proactively manage exceptions, delays, and risks





Act as the central point of coordination across stakeholders to ensure delivery outcomes

Escalate issues in a timely and structured manner

Operational Governance & Continuous Improvement

Ensure adherence to workflows and controls

Document processes and contribute to playbooks

Identify friction points and drive process improvements

Support reporting on performance and trends

Requirements

5+ years’ experience in a start-up, scale-up, or new product launch environment, ideally within eCommerce or digital platforms

Proven track record of launching and scaling new sales channels, products, or commercial programmes

Comfortable operating in ambiguity and building structure from the ground up

Strong commercial mindset, motivated by revenue growth and conversion

Experience working across sales, technology, and operations

Comfortable with inventory systems and OMS platforms

Strong collaboration and stakeholder influencing skills

Resilient and adaptable in fast-paced environments

Impact-focused, with a strong ownership mindset

About ESW
Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their integral reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions,



we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.
Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.
Why join us

Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.

Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.

Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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📌 Sales & Operations Specialist (Venustiano Carranza)
🏢 Esw
📍 Venustiano Carranza