There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what weu2019re all about at John Deere. And itu2019s why weu2019re investing in our people and our technology like never before in our more than 185 - year history. Here the worldu2019s brightest minds are tackling the worldu2019s biggest challenges. If you believe one person can make the world a better place, weu2019ll put you to work. RIGHT NOW.nnTitle: Supervisor Customer Support - Mexico City/MonterreynnPrimary Location: Garza Garcia nnFunction: Customer Experience (CA)nnJohn Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 185 years, the companyu2019s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; itu2019s been replaced with an image of acceleration, swift progress, and innovative leaping toward the companyu2019s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deereu2019s ongoing investment in emerging markets.nnNote: All candidates should have their tax situation certificate (Constancia de Siituaciu00f3n Fiscal) up to date with the salary regime to be eligible for the hiring process.nn## Main Responsibilitiesnn * Lead revenue generation and growth for Wirtgen Groupu2019s equipment aftermarket (parts u0026 services) business.n * In partnership with our world class dealer channel,



drive a customer centric and proactive approach to selling our broad portfolio of parts and service solutions, including tiered parts portfolio, upgrades, service agreements, and relife offerings.n * Maximize customer uptime through convenient access to parts. This includes leveraging Wirtgen u0026 Deereu0027s parts network, inventory coordination between Wirtgen, Deere and dealers, and ecommerce solutions.n * Achieve a variety of key success measures, including customer experience feedback, sales growth, profitability, and share of aftermarket opportunity.n * Have direct responsibility for the Mexico aftermarket business, plus deep collaboration with integral Construction and enterprise aftermarket teamsnnnn## What Skills You Neednn * People and business leadership related to parts u0026 servicen * Experience across key business capabilities including strategy development, financial acumen, communication, change management, tactical planning, and sales executionn * Understanding of construction market, areas where Wirtgen products operate and competitive landscape, including other OEMu0027s or aftermarket parts/service providersn * Building high performance teams through direct and indirect leadershipnnnn## What Makes You Stand Outnn * Sales growth u0026 Customer Support experiencen * Experience on Roadbuilding, Construction or Asphalt industriesn * B2B and/or B2C parts u0026 services sales experiencen * Demonstrated customer first mindsetn * Extraordinary communication skillsn * Motivational leadership, change management, and business development experience.nnnn## EducationnnIdeally you will have a degree or equivalent related work experience in the following:nn * Masteru0027s or Bacheloru0027s Degree plus relevant business experiencennnnThis position will be posted for a minimum of 10 business days and unposted when a qualified pool of candidates is achieved.nnCandidates must have the necessary work permits to work in the country.n

📌 Supervisor Customer Support - Mexico City/Monterrey (San Pedro Tlaquepaque)
🏢 John Deere
📍 San Pedro Tlaquepaque