Position Overview

The Human Resources Representative provides support to employees, managers and Human Resources Business Partners with the daily operations of the Human Resources department. This position is responsible for HRIS system updates, maintaining accurate employee records, providing timely assistance to employees’ inquiries, supporting health and safety inquiries, and administering benefits and RSP. You will be the first point of contact for our people, and you will have an opportunity to administer a wide variety of HR processes and support activities. This position reports into the Senior Manager, Human Resources.

Key Job Responsibilities

Human Resources Administration

Answer questions regarding company’s policies and procedures.

Maintain employee records in the Human Resources Information system (HRIS).

Responsible for managing HR mailbox and providing timely responses. Escalates HR issues using judgment to assess risk and sensitivity level.

Draft various HR Letters.

Assist with onboarding process for team members.

Assists with off-boarding procedures.

Process and file HR mail.

Information Management and Reporting

Maintain digital and electronic employee records.

Run and prepare reports from HRIS.

Prepare ad hoc reporting for HR team.

Ensure up to date and thorough documentation.

Submit workflows in HRIS and ensure approval process is followed.

Benefits Administration

Manage Health Group Insurance and Retirement Savings Plan enrolment and updates.

Maintain Group Benefits and RSP system.

Answer inquiries regarding coverage and eligibility solve and escalate issues related to benefits and RRSP.





Upload RSP contributions to vendor’s portal.

Process monthly benefits and RSP remittances, reconciliations, invoices and billing.

Participate in benefits maintenance and system improvement projects.

Other responsibilities

Assist with updates to the company policies, and FAQ documents. Create and update departmental SOPs.

Manage background check process for employees.

Manage the Reliability certification process and act as Alternate Company Security Officer.

Assist with the administration of Worker’s Compensation claims and disability claims.

Provide support with and participate in HR improvement projects.

Liaise with HR vendors.

Performs general office support functions, as needed.

Job Qualifications

Bachelors Degree in Human Resources or Business Management, other analytical discipline or equivalent experience

2+ years’ experience in administrative and customer service

Critical thinker, active listener and effective time manager

Organized, detail-oriented and able to prioritize multiple tasks and deadlines

Excellent professional written and verbal communications skills

Demonstrated ability to exercise judgment and discretion in handling confidential information and situations

Ability work in a fast paced environment and balance multiple projects and deadlines

Proficient in Microsoft Office applications, especially Excel, Word and PowerPoint

Competency Group

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

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📌 Human Resources Representative (Mérida)
🏢 Encore Global
📍 Mérida