Job Title: Call Center Customer Service Agent
Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving
Experience: +3 years in Call Center or Customer Service)
Location: Mexico City (Paseo de la Reforma)
Schedule: 6:00 AM – 4:00 PM (CDMX Time)

We are hiring a Call Center Customer Service Agent to join our team in Mexico City.
This position is onsite only and requires English B2 (conversational level) . Candidates must be based in Mexico City .

Key Responsibilities

Handle inbound customer calls in a professional and courteous manner

Communicate fluently in both English and Spanish

Provide accurate information about banking products, services, and policies

Resolve customer inquiries during the first interaction whenever possible

Complete follow-ups within established timelines

Maintain strict confidentiality and compliance with company policies

Accurately input, update, and verify customer data in internal systems





Complete required documentation and request forms

Use internal systems for call tracking, troubleshooting, and data entry

Educate customers on bank products, identifying upselling and cross-selling opportunities

Suggest process improvements to enhance customer experience and productivity

Stay updated on banking products, services, and procedures

Perform additional assigned duties

Required Skills & Qualifications

High school diploma or equivalent

English level B2 (conversational) required

Basic computer skills and data entry ability

Excellent communication skills and phone etiquette

Strong problem-solving skills and customer-focused mindset

Ability to work in a fast-paced onsite environment

Preferred Skills

Previous experience in customer service or call center roles

Knowledge of banking products and processes

Posted On: 29-06-2026

📌 Call Center Customer Service Agent (Gustavo A. Madero)
🏢 Encora
📍 Gustavo A. Madero