Description
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Essential Duties and Responsibilities:
Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord’s procedures, client specifications and in compliance with the FDCPA and State Regulations.
Consistently represent Concord in a professional manner.
Locate customer contact information using various databases and systems (skip-tracing).
Document all interactions with customers and update applicable account information.
Able to react to change productively and handle other tasks as assigned.

Requirements
· Typing, computer skills, Microsoft products (Word, Excel, etc.)




At least two years of collections experience preferred
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
Excellent analytical, communication, and negotiating skills
Communicate information and ideas clearly through both speaking and writing
Ability to work well on a team and focus on results; adaptable and versátil
Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
Ability to persuade others to change their minds or behavior
Ability to maintain composure in difficult situations
Plan and prioritize multiple work tasks
Detail oriented/organized style
Ability to meet goals and deadlines in a fast-paced, stressful environment
Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.

Benefits
Salary 30,000 - 35,000 pesos
Medical Insurance
Life Insurance
Dental Insurance
Legal Benefits

📌 Default Collector (León)
🏢 Concord Servicing
📍 León