We’re Hiring: Customer Service Specialist – Insurance & Assistance

Location: Hybrid / Remote
Monthly Compensation: $23,604 MXN + Annual Bonus
Position: Full-Time
Start Date: February 23, 2026
Meet & Greet Dates: January 22 & 27, 2026

Are you ready to take your customer service career to the next level? We’re looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.

Why Join Us?

✨ Flexible Work Model: Hybrid or remote options based on role and business needs
Competitive Compensation: Monthly income plus performance and annual bonuses
⏰ Balanced Schedules: More relaxed than traditional customer service roles
Career Growth: Ongoing training and development opportunities
General Exposure: Support customers in an international service environment

What You’ll Do:

✔️ Deliver world-class customer service over the phone
✔️ Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
✔️ Support customers with account-related inquiries and preventive outreach
✔️ Accurately document customer interactions, claims,



and account updates
✔️ Build trust through a customer-first, empathetic approach
✔️ Handle complaints and escalations professionally
✔️ Navigate multiple systems while meeting quality and compliance standards

What We’re Looking For:

✔️ English Fluency: Required
✔️ Customer Service Experience: Assistance, support, or call center experience preferred
✔️ Strong communication and de-escalation skills
✔️ High attention to detail and accuracy
✔️ Ability to multitask in a fast-paced environment
✔️ Positive attitude and team-oriented mindset
✔️ Proficiency with computers, including MS Word and Excel

⏰ Schedule Requirements:

Service Window:
• Monday–Friday: 8:00 am – 9:00 pm ET
• Saturday–Sunday: 10:00 am – 6:30 pm ET

Training Schedule:
• Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)

Compensation Breakdown:

Base Salary: $18,100 MXN
Savings Bonus: $2,353 MXN
Grocery Vouchers: $2,353 MXN
Restaurant Vouchers: $798 MXN

✅ Total Monthly Compensation: $23,604 MXN
Annual Bonus: Up to $26,062 MXN

Ready to make an impact? Apply now and take the next step in your career!

Israel Concha

Founder and Executive Director
New Comienzos NGO

📌 Customer Service Specialist Insurance & Account Support (Culiacán Rosales)
🏢 New Comienzos
📍 Culiacán Rosales