A integral leader in modular systems for industrial applications is seeking a Customer Service Representative to join its team in Querétaro. The company is recognized for its innovative solutions that enhance efficiency, ergonomics, and safety across multiple industries worldwide.

This role acts as a key interface between customers and internal stakeholders, ensuring high-quality service delivery while supporting business objectives. The position combines customer service, order management, and cross-functional coordination, with a strong focus on operational efficiency and customer satisfaction.
Bachelor’s degree in a related field
3–5+ years of experience in Customer Service, preferably in industrial or manufacturing environments
Experience with order management and customer account handling
Strong understanding of cross-functional processes (Supply Chain, Sales, Operations)
Experience working with CRM systems and operational tools
Fluent English (required)

Competencies
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a dynamic environment

Key Responsibilities
Review, validate, and process customer orders in line with internal processes and business guidelines




Manage order lifecycle, ensuring timely delivery and accurate follow-up
Coordinate with internal teams (Manufacturing, Sales, Supply Chain) to meet customer requirements
Develop strong customer relationships and understand client needs
Provide effective and cost-efficient solutions aligned with company capabilities
Support commercial strategies and contribute to customer retention
Monitor and analyze KPIs related to quotations, order entry, and invoicing
Proactively identify and implement process improvements
Handle customer inquiries and complaints, ensuring timely resolution
Act as a key user for CRM and operational tools (e.g., Monday.com)
Support inside sales activities when required

Competitive fixed gross salary
Variable compensation based on performance and collected sales
Benefits above the law
Private Medical Insurance
Life Insurance
Savings Fund
Paid vacation from the first year (10 days after initial period)
On-site work schedule: Monday to Friday, 8:00 am – 6:00 pm

If you meet the qualifications and are interested in joining a dynamic, international environment, we encourage you to apply.

📌 Customer Service Representative - Industrial Solutions (El Salto)
🏢 Acensblue
📍 El Salto