Intugo, in partnership with a foreign company specialized in revenue cycle management and strategic partner growth services, is looking for you. Grow your career with us!
What You’ll Do
- Conduct training sessions and weekly assessments to ensure team members are equipped with necessary RCM software, compliance regulations, and project specifics.
- Create and maintain Standard Operating Procedures (SOPs) for onboarding new clients in Accounts Receivable to ensure consistency and efficiency.
- Develop training modules and conduct refresher training based on root cause analysis to effectively bridge identified knowledge gaps.
What You Need
- Minimum 4 years of experience in Revenue Cycle Management (US Healthcare) and prior experience as an SME or Domain Trainer.
- Proficiency in RCM methodologies,
including curriculum development and tracking knowledge effectiveness.
- Bilingual proficiency (English & Spanish) with highly proficient verbal and written communication skills.
- Strong coaching skills and in-depth knowledge of contact center processes and billing systems (preferably Epic).
- Gross Salary: Competitive (To be discussed).
What We Offer You
- Professional growth within a strategic international partner for growth.
- Collaborative environment focused on intelligent automation and high-touch customer support.
- Key benefits as per policy (TBD).
- Schedule: To be determined (Typically Monday to Friday).
- Location: Guadalajara.
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