Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities.

What You'll Do

- Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps
- Managing the load board for optimal visibility and ensuring all data is current and accurate
- Execute problem solving and innovative thinking to improve and streamline processes.
- Assist in tracking and updating load milestones including Border Operations Card
- Coordinating pickup, crossing, and delivery scheduling and execution
- Manage carrier representatives' books of business from Booked to Delivered.
- Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers.
- Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills.
- Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance.
- Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.




- Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
- Maintain strong service metrics while assisting rep in growth of business
- Exemplify a level of assertiveness to identify issues and solve them.
- Foster existing relationships with our carrier partners to allow us better access to real-time updates.
- Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
- Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.
- All communication related to permissions or any administrative inquiry must be escalated to your team leadership.
- Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time

Qualifications

- 6+ months experience as Carrier Success Representative
- Ability to work in a fast pace environment
- Passion for quality customer service
- Strong sense of urgency and ability to prioritize time-sensitive issues
- Detail-oriented and thorough when presenting information
- Organized when it comes to time management and deadlines
- Able to work independently and collaboratively

The Perks of Working With Us

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

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📌 Mexico Carrier Success Representative (Centro)
🏢 Arrive Logistics
📍 Centro