With over two decades of experience, Kutir partners with forward-thinking companies to build world-class teams across emerging technologies. We bring deep domain expertise, a sharp eye for innovation, and a trusted network of proven engineers and architects.We help you accelerate product development, scale innovation, and unlock business value by connecting you with top-tier professionals.Whether you're building AI-first products, scaling cloud infrastructure, or driving digital transformation, Kutir brings the right expertise to help you move faster and smarter — with confidence.Let’s shape what’s next. Together.Dedicated IT Support Engineer (Level 1 - On-Site)Location: On-site (Multiple locations across Mexico: CDMX, Toluca, Irapuato, San Luis Potosí, Villahermosa, Zapopan, Monterrey, Cuautitlán Izcalli, Cuautlancingo).Employment Type: Full-Time / Dedicated On-SiteShift: Standard Business Hours (Monday to Friday)Job OverviewWe are looking for a dedicated On-Site IT Support Engineer (Level 1) to manage daily end-user IT support, workplace hardware troubleshooting, and local IT infrastructure maintenance at our client’s facility. This is a full-time, on-site role responsible for delivering prompt technical assistance and maintaining high operational uptime.Key ResponsibilitiesProvide first-line on-site technical support for desktop computers, laptops, printers, mobile devices, and peripherals.Diagnose and resolve hardware, software,



operating system (Windows/macOS), and local network connectivity issues.Execute User Account Management tasks (Active Directory / Microsoft 365 onboarding, offboarding, access requests).Perform hardware deployments, system imaging, data migration, and workstation setup for new hires.Manage local IT inventory, IT asset tracking, and return/replacement of defective equipment.Document all incidents and service requests in the ITSM ticketing system following established SLAs.Escalation management: Coordinate with Level 2/3 engineering teams and external vendors for complex technical issues.Qualifications & RequirementsEducation: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.Experience: 1–3 years of experience in hands-on Desktop Support, Helpdesk Level 1, or Field Technical Support.Technical Skills:Proficiency in Windows 10/11 and Microsoft 365 environment.Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS, LAN/Wi-Fi troubleshooting, patch panels).Familiarity with ticketing tools (ServiceNow, Jira, Remedy, or similar).Soft Skills: Strong customer service orientation, clear communication skills, and structured problem-solving ability.Language: Professional working proficiency in English (verbal and written) is preferred for internal escalation reporting.
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📌 IT Support Engineer (Ciudad de México)
🏢 Kutir Technologies
📍 Ciudad de México