SaaS Support Team Lead: Customer Delight & Ops Leader (Centro)

SaaS Support Team Lead: Customer Delight & Ops Leader (Centro)

01 sep
|
SupportZebra
|
Centro

01 sep

SupportZebra

Centro

SupportZebra is seeking a Support Team Lead to drive world-class customer service for SaaS products, guiding a team of Support Specialists across platforms like Shopify, Amazon, and Etsy. You will own performance metrics, coach for empathy and accuracy, collaborate with Product and Engineering, and continually push process improvements to reduce ticket volume and improve the customer journey.

This role emphasizes data-driven decisions, cross-functional leadership, and a culture of operational

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📌 SaaS Support Team Lead: Customer Delight & Ops Leader (Centro)
🏢 SupportZebra
📍 Centro

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Recibe por email las nuevas ofertas de trabajo para: saas support team lead: customer delight & ops leader (centro) / centro