A minimum 3-5 years of relevant work experience in a supervisor role of a Contact Center.
- Excellent verbal and written communication skills in English- Proven experience in supervising and leading a team in a call center environment- Ability to negotiate and resolve conflicts with customers or team members- Exceptional customer service skills with the ability to handle difficult situations professionally- Multilingual skills are required- Strong leadership abilities to motivate and inspire the team- Ability to effectively communicate with individuals at all levels of the organization- Sales experience is preferred but not required.
- Microsof Office 365 basic knowledge.
**- Tourist US VISA is required.




**- Develop and implement strategies to improve performance and efficiency- Set performance goals and targets for the team- Monitor and evaluate contact center metrics to ensure customer satisfaction and productivity- Train, coach, and mentor representatives leading by example- Handle inbound and outbound customer calls as well as escalated customer complaints or issues- Manage collection calls- Collaborate with management to resolve customer concerns- Implement quality assurance processes to maintain high standards of service- Prepare reports and analyze data to identify trends and areas for improvementTipo de puesto: Tiempo completoSueldo: $30,****** - $35,****** al mesHorario:- Turno de 8 horasPrestaciones:- Caja de ahorro- Descuento de gimnasio- Confiable de gastos médicos mayores- Vales de despensaLugar de trabajo: Empleo presencial

📌 Supervisor De Call Center Bilingue / Visa Requerida (Zapopan)
🏢 Intugo
📍 Zapopan