**Job Number** **********Job Category** Information Technology**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?
** N**Relocation?
** N**Position Type** Management**JOB SUMMARY**Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area.Generally works within well-established guidelines to complete routine tasks.Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area.Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
**CANDIDATE PROFILE****Education and Experience**- College degree or equivalent work experience.Possess 2-4 years' experience in like Information Technology position.
- Previous experience in Marriott IT.
- System-related professional certifications desired.
**CORE WORK ACTIVITIES****Managing Technology Needs within Budget Targets**- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs).
Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
**Building and Sustaining Relationships with Customers**- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.




- Provides customer service.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
**Ensuring Client Technology Needs are Met**- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
- Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
- Assists in creating and maintaining secure server environment.Performs server backups and routine preventative maintenance.
- Provides project support for corporate, regional and property initiatives.
- Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.We believe a great career is a journey of discovery and exploration.So, we ask, where will your journey take you?

📌 Gerente Senior De Sistemas (Xico)
🏢 Marriott Worldwide
📍 Xico