**Main responsibilities**Coordinate activities of Site Support teams and third-partiesUnderstand and coordinate appropriate rollout of global projects within the regionAct as local IT contact for the Integral IT Service Desk and Global IT support areasWork closely with regional and global IT teams.Adopt and promote good practices aimed at the security of company informationPromote good use of IT resources and functionalities in order to increase productivityCommunicate appropriatelyBe focal point for technology-related demands from businessDefine, measure and communicate IT-related metricsDocument,



improve and automate processes and controlsManage life cycle of local infrastructure and user devicesCreate dashboards for users and managementImplement best practices for site support and infrastructure managementProvide IT support to users for collaboration environment and new technologiesKeep good track of local IT assetsProvide IT support to company workstations, smartphones and peripherals.Manage local IT vendors.
**Technical skills**Solid knowledge of Microsoft desktop environment and functionalitiesGood knowledge of mobile platform (iOS)General knowledge about networking, common connectivity issues in Windows environment.Knowledge of ITIL processesKnowledge of concepts related to processes and metrics**Behavioral skills**Ability to coordinate activities with diverse teamCommunication skillsEffective Teamwork skillsWillingness to learnCapacity for self-management, self-instruction**Minimum Qualification**Intermediate level of English and Portuguese3-4 years of experience in a similar position.Preferably graduated in IT-related careers.IT Certifications will be differential

📌 Team Leader, It - Service Support (Xico)
🏢 Thermo Fisher Scientific
📍 Xico