As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
**Responsibilities**:- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue- Collaborate with cross-group peers both proactively and reactively.




- Produce quality documentation**Requirements**:- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer- Engineering or master's degree in computer science/information technology (IT) or equivalent- Relevant product Certifications from Microsoft- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/adaptable to work in shifts and weekends.
- Experience & Expertise in one of these areas is Mandatory- MS Dynamics 365 - F&O; - Technical Engineer/Consultant- Good knowledge in Dynamics 365 F&O; Functionality Overview- Good knowledge in Azure cloud services, LCS and SQL Queries- Good Development Skills (X++,.NET)- Strong experience in Customization and Configuration- Strong knowledge Data Migration and Power Platform Integration- Good experience with Security and Role-based Access Control

📌 F&O Technical Consultant (Xico)
🏢 Axented
📍 Xico