Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction**Your Mission**:Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction- Manage customer requests for spare parts- Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices- Manage customer inquiries on spare parts pricing, availability and order processing- Follow-up on selected customer offers for spare parts to maximize sales- Place customer orders for spare parts in ERP and send order confirmations or- deal with orders placed through webservices- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management- Manage customer payments terms with financial dpt- Coordinate logistics according to specificities of the country and requirements from customer- Process customer requests for return of spare parts and other spare parts-related claims- Manage customer information in the ERP, participate to reports- promotion & assistance to customers for SSO- Follow up on non-conformity issues and work to provide resolution to customer- leverage privileged customer interface position to maximize sales potential- participate to customer review on commercial actions (ASM, CCM, PA)**Your Profile**:- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics- Able to work independently and under pressure- Able to manage priorities and multiple customer requests- Expertise in Excel and ERP Systems, SAP is a plus- Certificate in Logistics is a plus- Knowledge of order management processes- Excellent communication skills, both written and verbal**Contract Type**:**Permanent**:**Country**:**MEXICO**:**Location**:**Guadalajara**:

📌 Spare Parts Administrator (Guadalajara)
🏢 Sidel
📍 Guadalajara