As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
**Responsibilities**:- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3)



support to solve the customer issue- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation.
**Requirements**:- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer- Engineering or master's degree in computer science/information technology (IT) or equivalent- Relevant product Certifications from Microsoft- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Should be willing/versátil to work in shifts and weekends.
- Hands-on experience in POS Configuration and Customization- Excellent knowledge in in below Functional/business areas- Retail Channel Integration- Omnichannel Customer Experience- Commerce Data Modeling, Order Fulfilment and Processing- Inventory Management, Payment Processing and Integration- Good in SQL Queries

📌 F&O Retail Consultant (Xico)
🏢 Axented
📍 Xico