**Description du poste**:Summary of Job purpose:Support customer service activities and Sales and Support Account Administrators in their dai lyactivities.General clerical functions against customer requirements in accordance with contractobligations, terms and conditions.Ensure timely and effective customer communications internallyand externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations.Develop and maintain relationships that foster additional growth opportunities.The Sales and Support Administration oversees the life-cycle of an order from purchase orderplacement to order closure in the applicable system.This position creates quotes and sales orders,accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module.Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and takingappropriate action is also performed.Regular communication with internal customers is necessary.Actions directly impact sales, profit and on-time delivery performance.Safety Requirements:Fulfill all Health, Safety and Environmental requirements and act in a safe and environmentallyresponsible manner at all times.This includes, following all HSE policies and procedures, acting onunsafe conditions and aiding Leadership in the attainment of HSE initiatives and continuousimprovement efforts.




**Description compl�mentaire**:Essential duties and responsibilities:Functions as clerical support point of contact for assigned customer related inquiries andrepresents the voice of the customer within the facility.Processes quotes and orders into the ERP system and/or other support databases.Performs contract review of all quotes and orders per negotiated requirements includingimporting and exporting regulations.Accountable for ensuring demand alignment and accuracy of data.Interface with SAFRAN Sales Support Administrators to mitigate exceptions to meetingcustomer requirements.Job profile Effective date:11/25/19Approved by:E.
CarrilloRev:- Provides continuous feedback to the internal customer (Sales & Support AccountAdministrators) on quote and order status (backlog reports, portal updates, reschedulenotices, written and verbal communication).
Supports the internal activities of all departments involved in achieving customercommitments.Assesses current practices for continuous process improvements.
**Exigences du poste**:Leadership skills/Management skills/Personal skillsAnalysisDemonstrates the ability to provide a general analysis of a problem or situation.CooperationRecognizesthat individual goals contribute toward accomplishing team outcomes.CoordinatingDemonstrates the ability to circulate information through the proper channels.Customer Service OrientationGenerally applies fundamental service techniques and adheres to proper customerprocedures when interacting with customers.DependabilityDemonstrates the ability to follow through with work assignments and supportmanagement's policies and procedures.Detail OrientationIs able to provide the status of work assignments at any time and can quickly produce anydocumentation or information that is needed.IntegrityHolds personal performance to a high standard, particularly when they work is going to bepublicly recognized.ListeningExhibits good listening skills and identifies verbal and non-verbal situations fairly well.
**Sp�cificit� du travail**:Availability to travelSafran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense.Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible.Implanté sur tous les continents, le Groupe emploie ****** collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en ****, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.Safran s'engage dans des programmes de R&D; qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.Safran est dans le top 30 des meilleurs employeurs mondiaux **** selon le magazine Forbes.Safran Electronics & Defense est une société de ****** salariés fondée sur la maîtrise de technologies clé au service de la souveraineté.
Conjuguant intelligences humaine et artificielle, elle développe des produits et services permettant d'observer, de décider et de guider pour les marchés de l'aéronautique, de la défense et de l'espace.La société met également son expertise électronique au service des autres sociétés de Safran.BAC+3, BAC+4Supérieure à 3 ans

📌 Customer Service Specialist (Mexicali)
🏢 Safran
📍 Mexicali