We are looking for Virtual Professionals based in Mexico.This is a fully remote position for the role ofSpanish-Speaking Property Management Operations VA.Applications with an introduction video attached will be prioritized.Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls.Role SummaryThis role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration.You will be the operational follow-through layer between tenants, vendors, platforms, and ownership.That means you are expected to keep workflows moving without waiting to be told every next step.This is not a passive admin role.You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times.Success in this role looks like:Listings staying active and competitively pricedTenants getting timely responses without owner involvementRent payments being accurately trackedMaintenance requests getting resolved without constant follow-up from ownershipLease timelines being proactively managed before issues happenYou will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early.This role is not for candidates who:need constant supervisionstruggle with fast-moving operational environmentsmiss details across multiple systemsbecome overwhelmed switching between tasks and communication channelsFluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors.Core ResponsibilitiesRental Market Analysis SupportResearch rental comps across Zillow, Turbo Tenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are consideredCompare pricing based on location, property condition, amenities, unit size, and nearby competitionPrepare pricing summaries the owners can review quickly without rechecking the raw data themselvesMonitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listingsListing & Marketing ManagementCreate and maintain accurate property listings across Turbo Tenant, Zillow Rentals, Furnished Finder, and Facebook MarketplaceUpload and organize listing photos, descriptions, amenities, pricing,



and unit detailsMonitor listing performance and identify when listings are underperformingRespond to tenant inquiries within 24 hours using approved messaging templatesSend pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communicationKeep listings updated immediately when availability, pricing, or unit status changesTenant Screening & Application ProcessingSend and track pre-screening questionnaires for all inbound applicantsReview submitted applications, income documents, employment information, rental history, and referencesCoordinate background and credit checksOrganize applicant documentation so ownership can make decisions quicklyFlag qualified applicants and summarize risks, missing documentation, or inconsistenciesCoordinate lease preparation and e-signature collectionMove-In CoordinationCoordinate inspection scheduling, move-in dates, and onboarding timelinesEnsure units are ready before tenant occupancy by following up on pending maintenance or cleaning itemsPrepare and organize onboarding documents and welcome packetsVerify all required signatures and documentation are completed before move-inTrack key handovers and maintain organized move-in recordsRent Collection & Payment TrackingSend rent reminders and payment follow-ups proactivelyMonitor incoming payments across Zelle, ACH, and bank transfer platformsMaintain accurate payment records without missing partial payments, late payments, or discrepanciesIssue receipts and flag overdue balances immediatelyAssist with late notices and escalation workflows when tenants stop responding or fall behindMaintenance & Repair CoordinationLog and categorize maintenance requests by urgency levelCoordinate directly with vendors through Whats App, email, and phone communicationSchedule repairs and follow through until work is completedFollow up with tenants after repairs to confirm resolutionMaintain updated maintenance records inside Turbo Tenant and related systemsEscalate unresolved vendor issues instead of allowing requests to stallLease Renewal & Move-Out SupportTrack lease expiration timelines and send notices on scheduleCoordinate renewal documentation and tenant communicationSchedule move-out inspections and coordinate timelines with vendors or cleaners when neededOrganize condition reports, supporting photos, and documentationTrack deposit deductions and refund workflows accuratelyCommunication & CRM ManagementManage communication across Gmail, CRM systems, Whats App, and rental platforms simultaneouslyKeep tenant, vendor,



and property records updated in real timeRespond to routine operational inquiries without waiting for owner approvalEnsure communication remains organized, documented, and traceable across systemsUtilities CoordinationCoordinate utility setup before tenant move-insManage utility transfers and cancellations during tenant transitionsTrack account statuses and prevent service interruptionsMaintain organized utility documentation and account recordsRequirements (Non-Negotiable)Fluent Spanish communication skills — verbal and writtenPrior hands-on property management operations experienceExperience handling tenant communication directlyExperience coordinating vendors, maintenance requests, and operational follow-throughExperience working inside multiple platforms simultaneously without losing task visibilityAbility to manage deadlines, follow-ups, and documentation independentlyStrong written communication with fast response timesHigh attention to operational detail and record accuracyComfortable working in a fast-paced remote environment with US-aligned hoursAble to operate without daily step-by-step supervisionMust proactively escalate issues instead of waiting for ownership to discover problemsMust be comfortable handling repetitive operational work consistently without quality droppingCandidates without direct property management operations experience will not be considered.ToolsTurbo TenantFurnished FinderZillow RentalsFacebook MarketplaceGo High Level CRMWhats AppGoogle Workspace (Gmail, Drive, Calendar) Bank portals/payment platformsMLS (preferred but not required)What We Actually Care AboutYou keep operations moving without constant remindersYou notice missing information, stalled workflows, and unresolved issues earlyYou can manage multiple conversations, deadlines, and properties simultaneously without losing accuracyYou communicate clearly, directly, and quicklyYou document work properly so ownership does not need to reconstruct what happenedYou follow processes consistently but can also identify where processes are breaking downWhat This Role Is NOTThis is not a creative marketing roleThis is not a beginner admin assistant positionThis is not a reactive "wait-for-instructions" roleThis is not a role where ownership will manage your daily priorities for youThis is not suitable for candidates who struggle with high communication volume or task-switchingPosition DetailsRemote contractor roleUS-aligned working hours requiredFast-paced operational environmentHeavy async communication across multiple platformsPerformance-driven role with high accountabilityLong-term opportunity for candidates who can help systemize and stabilize operationsApplication Instructions

📌 Spanish-Speaking Property Management Operations Va (Mexico) (Xico)
🏢 Scale Virtually
📍 Xico