Ciudad de Mexico, MexicoDRIVING CONNECTIVITYChart your Course with PILWith over 55 years of leadership in the general shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions.
If you're fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.At PIL, we provide local experiences with a global reach.
With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.Get On Board for a Dynamic and Purposeful CareerWe are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL in México.
Our Customer Service Executive would handle customers contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person.
The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company's market share in the shipping and logistics industry.Key ResponsibilitiesDownload and treat daily booking requests, to be sent to customers within the next periodHandle all customer's demand to ensure all requests are promptly attendedSystem accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL systemMaintaining a good communication with other teams like Documentation and Sales TeamsBooking amendments and maintenanceFile customers particularities to ensure a consistency on PIL serviceFollow up bookings from regular / BID customers',



to ensure they are coming within the expected timeframePhone Attendance proving an excellent customer experienceCustomer Attendance / Satisfaction.
Acts on the extra mile aiming for Customer ExcellenceAssist customer with problem solvingLiaise with internal departments to resolve customer grievancesEnsure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platformsQualifications & ExperienceBachelor's degree in Business, Logistics, or related field.Experience in customer service within the shipping or logistics industry.Knowledge of import/export processes and documentation is essential.Strong organizational and problem-solving skills.Must HaveExperience in customer service within the shipping or logistics industry.Strong communication, negotiation, and interpersonal skills.Proficiency in MS Office and CRM software.Essential for dealing with international clients and understanding technical documents.
Preferably B1, B2, or higher level in Speaking, Listening & Reading.We ValueCustomer-first mindset with exceptional interpersonal and communication skillsDetail-oriented with strong organizational abilitiesAbility to multitask and perform under pressure in a fast-paced, dynamic environmentProactive and solutions-oriented approach to challengesTeam player with a collaborative attitude,



able to work effectively with diverse groupsFamiliarity with shipping and logistics softwareAdaptability and a commitment to continuous improvementWhy Join UsBe part of a leading global carrier with a strong focus on sustainability and innovation.Work in a dynamic and collaborative environment.Opportunities for professional growth and development.Eligibility to ApplyThis position is open to Mexican nationals or individuals with legal rights to work in Mexico.
Applicants without the necessary work authorization will not be considered.About UsIncorporated in ****, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia.
Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms.
With its focus on "Driving Connectivity" and commitment to achieving Net Zero by ****, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit Pacific International Lines (PIL) is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.Copyright © **** Pacific International Lines#J-*****-Ljbffr

📌 Customer Service Executive (Xico)
🏢 Pacific International Lines (PTE
📍 Xico