Introduction'- Perform ticket triage (user error, master data fixes, training gaps, or cross-team dependencies)Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performanceMaintain and troubleshoot general SuccessFactors Employee Central and Talent solution (multi-country data, localization)Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentationSupport Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readinessMaintain BIB data replication configuration, support changes, add on of new countries with no impact to existing dataMonitor and resolve integration, replication, and data consistency issues within SuccessFactos and across systemsSupport SAP releases, HRSP updates, and instance refresh activities, including regression testingAssess and communicate end-to-end impact of system changes across modules and integrationsSupport UT, SIT, and UAT, including design and execution of positive & negative test casesDevelop and support reporting - Canvas, Table, Story, DashboardSkills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases.
Suggestion on development for to ease support.Your role and responsibilitiesExperienced SAP SuccessFactors Consultant responsible for providing ongoing production support, troubleshooting, and enhancements across Employee Central and Talent modules (Onboarding 2.0, Performance, Compensation, LMS) in a global, multi-country environment.
Hands on experience with SuccessFactors configuration and knowledge of product features is a must.
Role focus is to ensures system stability,



data integrity, and continuous improvement aligned with business needs.Required technical and professional expertise'- Strong hands-on Employee Central configuration (Data Models, MDF, Business Rules, RBP, Latest People Profile, Story Reporting, Transport Tool)Experience with integrations (Integration Center)Understanding of end-to-end data flows within SuccessFactors and with S4Solid testing & release management experience (UT/SIT/UAT, impact analysis, SAP releases)Strong knowledge of Talent modules (Onboarding 2.0, Performance, Compensation, LMS, Recruiting) & ReportingExpertise in data replication using BIBProven production support & troubleshooting experience (ticket resolution, defect diagnosis, integration/data issue handling)SAP SuccessFactors CertificationsAbility to present the issue with root cause, fix, impactsStrong communication to engage with team, leadership and stakeholdersS4 HCM knowledge of infotypes, configurationMust be proficient in problem-solving and gap analysis skillsExcellent communication and documentation skillsPreferred technical and professional experience'- Payroll knowledge to support data replicationSF API'sSAP BTP/CPI to support integrationsIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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📌 Sap Hr (Successfactors) Support (Jalisco)
🏢 Ibm Computing
📍 Jalisco