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Job Category
Employee Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Trailhead
Trailhead is Salesforce's free online learning platform and the front door to the Salesforce ecosystem. It empowers anyone to build in-demand skills across AI, Agentforce, CRM, data, and business fundamentals — and helps organizations re-skill their workforce for the agentic era. The Trailhead Content team generates ideas, writes and edits content, develops hands-on challenges, and publishes and maintains the learning content that makes all of this possible. We believe content should be accessible, educational, relevant, and enjoyable. This is your chance to be part of it.

Role Description
As a Content Strategist, Emerging Products,



you define the learning strategy for Salesforce's newest product innovations before they reach market. You embed early with our product and PPM teams to understand new product architectures, identify learner needs, and shape content plans ahead of general availability. Salesforce ships new products fast, and learners need a way to build real skills the moment those products land. This role makes sure that learning is ready on day one, accurate, and built around what people actually need to do their jobs. As AI tools increasingly draw on Trailhead content to answer questions, getting that content right matters more than ever, for the human learning directly and for everything built on top of it.

Your Impact
Success in this role is measured by your ability to ensure Trailhead has a structured, trustworthy content strategy in place at every emerging product launch:
Own content strategy for emerging Salesforce products, starting with Headless 360, so Trailhead has day-one learning content at each launch.

Partner with product and engineering teams before GA to build real product depth and shape content plans early.

Translate complex technical architectures into learner-centered strategies for multiple audiences: admins, developers, architects, and employees.

Build reusable frameworks and playbooks that cut time-to-publish as new products enter the portfolio.

Define the content structure and quality standards that let Trailhead serve as a trusted source for AI agents and MCP-driven experience

📌 Trailhead Content Strategist, Emerging Products (Xico)
🏢 Salesforce
📍 Xico