Expert Managed Operations
Do you enjoy working with monitoring tools, managing alerts, and providing timely follow-up on IT infrastructure events?
Are you motivated by working directly with clients, developing your technical knowledge, and growing professionally within a technology environment?
If so, this could be the idóneo role for you.
We are looking for an expert managed operation in our team. This position will be responsible for continuously monitoring our clients' technology infrastructure, identifying and managing events, and ensuring a timely response to potential incidents while maintaining effective communication with both internal teams and clients.
What you will do
Continuously monitor clients' IT infrastructure, identifying alerts, events, and potential incidents.




Analyze, manage, and follow up on monitoring events, determining the appropriate actions and escalating cases when necessary.
Log, classify, and manage incidents and events through ITSM tools such as Jira, ServiceDesk, or other platforms.
Maintain clear and effective communication with clients and technical teams, documenting activities performed during event management.
Progressively develop knowledge in IT infrastructure, Linux, networking, and observability tools, participating in growth opportunities across other technology towers.

📌 Analista De Monitoreo 7 (Xico)
🏢 Softwareone
📍 Xico