Job Title: Call Center Agent
Location: Mexico City
Work mode: Fully Onsite
Job Type: Full-Time
Job description:
- Handle inbound voice calls with professionalism, empathy, and excellent customer service. - Support customers with Credit Cards, Banking, Loans, Mortgages, Bill Pay, and Mobile Banking. - Process account-related requests, payments, balance transfers, and account maintenance. - Handle escalations, troubleshoot issues, and accurately document customer interactions. - 6–9 months of call center experience with B2+ to C1 English required. - Must live within 1.5 hours of the office and be comfortable working 10-hour shifts.
📌 Call Center Representative (Ciudad Nezahualcóyotl)
🏢 Apprize Technology Solutions
📍 Ciudad Nezahualcóyotl
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