Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
About Roche
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
The Opportunity
We are looking for experienced Application Specialists to provide cross-border technical support to our customer laboratories in LATAM. The idóneo candidate will have expertise in Serum Work Area. In this role,



you will leverage your knowledge of these disciplines to deliver the highest level support.
Responsabilities
1.Handling of customer and staff inquiries/complaints by phone and in written form:
- Provides first-level technical support to customers of the affiliates (Inquiries, Complaints) and resolve concerns raised by customers.
- Provide SLS support to affiliates' FSRs
- Report customer service in the CRM system according to the guidelines
- Escalation of PRI cases and support in cases escalated as PRI and non-PRI to the PMQ

2. Identification and trouble-shooting of failures; extended complaint management
- Use of remote access to systems for troubleshooting, gathering problem investigation data, and supporting inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development
- Identification of complex, intermittent, or unusual cases in system

📌 Especialista Técnico (Ciudad de México)
🏢 Roche Holding
📍 Ciudad de México