Job ID: 10516411 | Amazon Operation Services Colombia S.A.S.
We want Amazon to be the place where our customers can find, discover and buy anything online. With your help, Amazon associates will deliver world class service to our customers.
We continue expanding our Customer Service operation in Colombia and we are looking for leaders like you
Customer Service Team Manager
The Team Manager will lead and support a team of 20 Customer Service Associates.
The number one priority for this role is to support the associates in areas such as: coaching, development, performance and engagement and removing any barriers that prevent them from demonstrating Amazon principles on every contact.
The idóneo Team Manager understands that supporting their people is the most critical role they perform, to achieve this, they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.




You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success. As a single threaded leader for your people you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team.
As a leader of customer facing associates, you will be expected to role model world class service by regularly handling customer contacts. you will ensure your people understand the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel.
Experience coaching or leading people
Understanding of effective coaching techniques
Ability to create and continually support people through individual development plans
Ability to review contacts and

📌 Customer Service Team Manager (Colima)
🏢 Amazon
📍 Colima