About the Role
RPMGlobal (RPM) is seeking a Customer Support Consultant to provide technical and functional support services for our Mine Planning and Finance Software Solutions. This is a permanent full-time role. While the position is remote, candidates must be based in Guadalajara.

The Customer Support Consultant will be responsible for investigating, troubleshooting, and resolving customer support cases across this product suite. RPM’s Mine Planning solutions enable planners to optimise the sequencing of material extraction, helping maximise operational value and efficiency. The Finance suite supports finance professionals in forecasting and modelling future costs and revenues for mining operations.

To achieve excellent customer outcomes, the Customer Support Consultant will be required to work directly with end users of these products and with various teams across our business.

Candidates with prior experience using RPM’s Mine Planning or Finance software, or comparable mine planning and scheduling systems, will be highly regarded.

To be considered for this role,



please submit your application in English.

Key Responsibilities
Monitor, prioritise, and respond appropriately to all application support requests.
Effective communication with customers and colleagues throughout the ticket life-cycle.
Investigate, diagnose, and resolve software/application issues in a timely manner.
Manage customer escalations in accordance with agreed SLAs and support agreements.
Ensure accurate and detailed documentation of incidents, root causes, and resolutions within the ticketing system.
Proactively identify recurring issues and maintain a central knowledge base of known support issues.
Maintain compliance with internal processes, quality standards, and security policies.
Collaborate with general support teams to ensure consistent service delivery across regions.
Maintain a high level of customer engagement and satisfaction.

About You
Proven experience in application or sof

📌 Customer Support Consultant (Guadalajara)
🏢 Rpmglobal
📍 Guadalajara