LATAM Customer Enablement Management
Description -
Job Summary
• This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages customer relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth. The role provides mentorship, ensures ethical and legal compliance, and stays updated on emerging technologies to enhance the customer experience.

Responsibilities
• Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.
• Manages and strengthens relationships with customers,



ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or co

📌 LATAM Customer Enablement Management (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque