Description

As an Order Management Specialist, you will manage the end-to-end order lifecycle, ensuring orders are processed accurately, production and delivery milestones are monitored, and customers receive timely updates throughout the process.

Key Responsibilities Order Management & Contract Administration
- Create, maintain, and manage customer orders and contracts in SAP.
- Review and validate commercial, technical, financial, and logistics information before order confirmation.
- Ensure accurate pricing and contract compliance throughout the order lifecycle.
- Prepare order confirmations, invoices, and supporting documentation.
- Maintain customer and product master data records.

Customer Service & Commercial Support
- Serve as the primary operational point of contact for customers regarding order status and execution.
- Provide proactive updates on production schedules, shipments, and deliveries.
- Support commercial teams with reporting, order tracking, and customer requests.
- Investigate and resolve order-related issues while coordinating corrective actions.





Supply Chain & Logistics Coordination
- Coordinate closely with production plants, logistics providers, and internal stakeholders to ensure timely order fulfillment.
- Monitor production progress and shipment execution.
- Manage export and shipping documentation.
- Support critical order situations and help minimize delivery risks and delays.

Reporting & Compliance
- Monitor order book performance and prepare operational reports.
- Coordinate with Sales and Finance teams on credit and compliance requirements.
- Ensure adherence to company procedures, policies, and internal controls.
- Support claims management and the issuance of credit and debit notes when required.

Cross-Functional Collaboration
- Partner with Sales, Logistics, Supply Chain, Finance, and Operations teams across multiple locations.
- Provide backup support within the Order Management team.
- Contribute to process improvement in

📌 Order Management Specialist (Santiago de Querétaro)
🏢 Arcelormittal
📍 Santiago de Querétaro