We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.
This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance.
The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish.
This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.

What You'll Do
- Lead, support, coach, and motivate a team of customer experience representatives
- Monitor day-to-day team performance and help ensure productivity and quality expectations are met
- Provide coaching and feedback to improve individual and team performance
- Support agents with customer escalations and challenging interactions




- Help maintain a strong customer-focused culture across the team
- Monitor attendance, adherence, performance, and overall team engagement
- Identify performance gaps and work with team members on improvement plans
- Communicate operational updates, expectations, and feedback clearly to the team
- Work closely with trainers and other leadership members during training and transition into production
- Maintain professionalism, accountability, and strong communication in a fully remote environment
- Adapt quickly to changing processes, systems, and business requirements

Compensation & Work Setup
- $6.50 USD per hour
- 100% remote from México
- Paid weekly in arrears
- Paid training
- Independent Contractor arrangement

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and Wired USB

📌 Team Lead | Healthcare Customer Experience (Veracruz)
🏢 Resolv.Global
📍 Veracruz