We are looking for experienced Trainers to join a growing, fully remote healthcare BPO operation supporting a US-based program.
This role is adecuado for experienced professionals who understand that great training is about more than simply presenting information. We're looking for trainers who can engage learners, explain processes clearly, identify knowledge gaps, and prepare customer experience representatives to perform confidently in a live healthcare environment.
You should be comfortable working with technology, delivering training virtually, and communicating complex information in a clear and easy-to-understand way.
You must also be comfortable working U.S. business hours and communicating at a very high level in both English and Spanish.

What You'll Do
- Deliver engaging and structured training to new customer experience representatives
- Facilitate virtual training sessions in a professional and engaging manner
- Explain processes, procedures, systems, and customer service expectations clearly
- Use different teaching approaches to accommodate different learning styles




- Monitor learner understanding and identify knowledge gaps
- Conduct knowledge checks, exercises, role plays, and practical activities
- Provide constructive feedback and coaching throughout training
- Support learners who require additional guidance
- Help prepare new hires for the transition from training into production
- Work closely with Team Leads and other leadership members to support learner readiness
- Maintain accurate training records and communicate learner progress
- Adapt training delivery when processes, systems, or requirements change
- Create a positive, professional, and accountable learning environment

Compensation & Work Setup
- $6.50 USD per hour
- 100% remote from México
- Paid weekly in arrears
- Paid training
- Independent Contractor arrangement

Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11

📌 Training Specialist (Santiago de Querétaro)
🏢 Resolv.Global
📍 Santiago de Querétaro