Brand: HSBCArea of Interest:Role Workstyle: Hybrid WorkerDate: 27 Aug ****MSS Data Ops Instrument is a shared service organization created in **** with in HTSO which provides Reference data information across entities within HSBC Group.The process is in Bangalore, Colombo and Mexico.
We cater services to 2 main businesses namely General Markets and Securities Services.Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.ResponsibilitiesTo ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendationsTo respond quickly to urgent work demands and be flexible with work timingsRisk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policiesManage and evolve the automation tools / business rules of an ever-changing businessAcquire good understanding of process and business applications as an SMEPrepare up to date reports & presentations for senior management meetingsThe responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business)To ensure that all work is delivered within agreed timeframes and meets the required high-quality standardTo deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalismUnderstand and deliver excellent customer service.
Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time)



on all the processes workedTo pro-actively suggest and design improvements in process workflowsTo ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely mannerTo understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process GuidesTo be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurringTo maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulatorsTo acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframesFunctional Knowledge:Ability to handle process initiatives, new technology implementation etc.Understand and comply with all relevant policies and procedures issued by the Group and contained with theGroup Standards Manual and relevant Functional Manuals, Desk Instructions Books and Process GuidesOthersDisplay a high level of integrity and prudence while identifying and logging errors against the staff.Maintain error tracking logs for all Quality Checking that has been completed for individuals.
Handle conflictsarising from the feedback extended to the staff effectively and amicably.Maintain HSBC internal control standards, including the timely implementation of internal and external auditpoints together with any issues raised by external regulatorsAbility to implement Proactive controls and Action plans to mitigate Data Quality issues.Achieve compliance with all group and risk policy and standard guidelinesShould be able to propose improvements to enhance Process/ Procedures/ SystemsWhat skills will be good to have?
Attention to details & high level of accuracyWork on own initiativeShould possess excellent MS Office skillsDocumentation governance including supporting all audit related requirementsStakeholder Management working with SMEs
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