WE'RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTSSanta Fe, Mexico CityHybrid – regular client-site presence requiredFull-Time ContractorUSD/monthlyPrivate Major Medical InsuranceAdvanced Technical & Business English – MANDATORYWe are looking for aSenior Account Managerwith a strong combination ofenterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management.This isnot a traditional sales-only Account Manager role.
We need someone who can grow strategic accounts while working closely withclients, Sales, Project Management, Delivery, and technical teams.Key ResponsibilitiesOwn and grow strategic enterprise client relationships.Driveaccount mining, identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.Build and maintain relationships withC-level and senior stakeholders.Manage account strategy, pipeline, forecasting, revenue growth, and account health.Work closely withSalesforce and CRM environmentsto manage accounts, opportunities, pipeline, forecasts, and client activity.Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.Manage client escalations, delivery risks, and recovery plans.Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.Understand project delivery fundamentals includingscope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability.Balance client expectations with technical feasibility and delivery commitments.What We're Looking For10+ years of relevant professional experiencein Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.Strong experience managingenterprise technology accounts.Proven success inaccount mining, upselling, cross-selling, renewals, and revenue expansion.Strong experience withSalesforceis highly important,



particularly for:Account and opportunity managementPipeline managementSales forecastingAccount planningCRM reporting and activity trackingExperience withIT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software.Strong understanding ofProject Management fundamentals, including:Fixed-bid engagementsSOWs and scope managementChange requests / scope changesCritical Path and project dependenciesRisks, milestones, timelines, and budgetsProject profitabilityProven experience managingclient escalations and complex delivery situations.Ability to coordinate effectively acrossSales, PMO, Delivery, Finance, Product, and technical teams.Strong commercial and negotiation skills.Experience interacting with executive and C-level stakeholders.
⚠️Advanced Technical & Business English is mandatory.All technical interview rounds will be conductedentirely in English, including discussions around account strategy, Salesforce, project management, delivery, escalations, and commercial scenarios.
⭐ The idóneo candidate can confidently answer:How do you mine and grow an existing account?
How have you used Salesforce to manage your accounts and pipeline?
How do you handle a client escalation?
What happens when a client requests additional scope on a fixed-bid project?
What is Critical Path and how can it impact delivery?
How do you manage a situation where the client expects a deadline that Delivery cannot meet?
If you have a strong background combiningenterprise technology sales, Salesforce, strategic account growth, project delivery, and client management, we'd love to hear from you.Please send your updated resume along with yourmonthly compensation expectations in USD.
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📌 Senior Account Manager (Xico)
🏢 KogniVera
📍 Xico