Resumen:- (Please submit resume in English)Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market.We are seeking a bilingual Desktop Support Technician with at least 3 years of experience to maintain our computer-related infrastructure and assist individuals experiencing IT difficulties.This is an exciting opportunity for those who want to work for a stable, well-established company, building transformative technologies within the revolutionary domain of IoT.
**Responsabilidades**:- Advise staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receive and document requests for support.
- Decide on the most suitable ways of providing aid.
- Deliver IT and related assistance upon request, or as you deem suitable.
- Configure new desktops, routers, modems, and similar devices.
- Perform routine inspections and upkeep of existing installations.
- Update computer operating systems and other important software, as needed.
- Substantiate requests for hardware and software purchases and upgrades, if appropriate.
- Provide suggestions on appropriate training for staff.
- Provide expert desktop management including imaging, software installation, updates, maintenance, and performance monitoring High-level IT support, related to complex desktop and end-user troubleshooting.
- Install, configure, and update approved hardware, software, desk phones, softphones, corporate mobile devices,



and computer-related peripherals.
- Document new procedures and information and update current documentation- Assist in updating the IT desktop inventory list for all new/replacement and returned equipment.
- Other duties as may be assigned.Calificaciones:- 3+ Years extensive experience implementing, administering/supporting the following technologies:- Advanced Knowledge of Microsoft Office 365- Linux OS- MacOS- Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS- Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...)- iOS and Android Mobile Devices- Enterprise printers/scanners- Label Printers- Executive-level support- Remote desktop management tools such as Kaseya or equivalent- Audiovisual and teleconferencing unified communication tools and related equipment- Experience with Help Desk Ticketing systems such as JIRA- Experience with Label Printing, Bartender, EZ Label, Label Vision- Extensive Experience with Powershell, CLI- Involvement with company-wide deployments and/or migration efforts- Experience with Ticketing Systems and Tech Support Skills.
- Fully Bilingual English/Spanish.
- Strong Pluses- Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, LinuxIf you are a talented desktop support technician with at least 3 years of experience and have interest in the Internet of Things domain, we want to speak with you.LI-YM1

📌 Desktop Support Technician (Xico)
🏢 LoJack
📍 Xico