About the RoleAs part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide.We are currently hiring on behalf of Levvy, a U. S.
-based, technology-driven company building a modern practice management platform - an operating system for accounting and advisory firms.Levvy replaces the dozens of disconnected apps firms juggle per client and captures the knowledge that usually lives in employees' heads: client nuance, evolving workflows, and full visibility for staff and owners.It's an early-stage startup competing with Karbon, Canopy, and Tax Dome, and it integrates with tools firms already use like Quick Books and Xero.The RoleThis is Levvy's first dedicated Customer Success hire - a customer-facing role that owns everything after the sale.Onboarding and support are handled today by the Founder and Head of Product; it works, but it doesn't scale.You'll own the post-sales experience end to end: onboarding new firms, supporting existing ones, driving adoption, and building the CS function as we grow.It's also more than traditional CS.Many customer conversations aren't about how to use Levvy - they're about helping firms rethink their processes, design workflows, and adopt best practices.You'll be part consultant, part guide, and the customer's familiar face throughout.You'll report to the Founder and Director of Sales as the solo owner of this function.What You'll DoOwn onboarding end to end (currently three structured one-hour calls)Serve as the ongoing point of contact - answer questions and resolve issues fastConsult, don't just support: help firms map processes, build workflows, and adopt best practicesBecome a product expert who can teach customers and run demosDrive adoption and prevent churn - monitor usage, re-engage accounts, clear roadblocksSpot expansion opportunities (e.g. new teams within a firm)



without acting as a salespersonBe the voice of the customer - capture feature requests and patterns, and shape the roadmap with ProductKeep customers current on new features and ensure they're adoptedBuild and refine the CS playbook - processes, templates, and success metricsWhat We're Looking ForExperienceCSM, onboarding, or support experience, ideally at a Saa S, practice management, or accounting-tech company (Karbon, Canopy, Tax Dome, or adjacent tools like Click Up or Asana)Startup experience, ideally alongside time at a larger organizationAccounting fluency: time in an accounting/bookkeeping firm or an accounting/professional-services Saa S (B2 B professional-services like law firms also works)SkillsConsultative instinct - you explain, teach, and help customers rethink how they workSelf-directed builder who can define success and put processes in place, while staying coachableStrong verbal and written communication; organized, reliable, high-ownershipNative or near-native English (required for this customer-facing role)Nice-to-HavesHands-on Quick Books or Xero experience (~99% of customers use one)Experience at a direct or adjacent competitor (Karbon, Canopy, Tax Dome, Click Up, Asana)Hub Spot experienceTools & RequirementsGoogle Workspace (Gmail, Drive) proficiency - Levvy is taught on the jobU.
S. business-hours overlap (non-negotiable): Eastern idóneo, Central fine, West Coast for the right person.No roles outside U. S. time zones.Flexibility to flex hours occasionally for customer calls and early product callsWhat We OfferWork with an established U. S. business and a growing Saa S productA friendly, collaborative, low-ego team10 vacation days per yearA high-ownership role where you help shape how the function is builtWhy Join AdlectaGlobal Exposure– Work with international clients across accounting and advisoryStability & Support– Employed by Adlecta with structured HR and operational backingMeaningful Work– Contribute directly to Levvy's mission of modernizing how accounting and advisory firms operateCareer Growth– Opportunity to grow into senior operations or team lead roles

📌 Customer Success Manager (Accounting Saas) (Xico)
🏢 Adlecta
📍 Xico