Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!

The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
This role carries operational authority over renewal forecast accuracy and renewal process compliance.
This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs.
How you'll add value:

Renewal Governance & Forecast Ownership
Own aggregate renewal forecast accuracy (target ±3–5%)

Lead weekly renewal forecast calls

Audit CPQ Renewal Opportunities for hygiene and completeness

Ensure 120-day trigger compliance

Escalate forecast risks to VP, Customer Success and Sales Leadership

Contraction & Revenue Risk Oversight
Ensure all negative ARR renewals have:

Customer Success Manager (CSM) acknowledgment

Documented rationale

Leadership visibility if above threshold

Monitor contraction trends by segment

Identify systemic churn drivers

DST Automation Leadership
Own scaled renewal automation strategy

Optimize renewal workflow triggers

Monitor automation success rates

Reduce manual intervention dependency

Cross-Functional Alignment
Partner with:

VP Customer Success

Sales Leadership

Revenue Operations

Finance

Ensure pricing and concession discipline

Improve renewal cycle time

Identify growth opportunities for Sales

Performance Management




Manage Renewal Specialists

Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:

On-time renewal %

Forecast accuracy

Gross Revenue Retention (GRR) contribution

Reduction in surprise churn

Coach Specialists on negotiation process discipline

Drive accountability and continuous process improvement

Success Metrics
Renewal Forecast Accuracy ±3–5%

GRR target achievement

On-Time Renewal Rate >95%

Reduction in Last-Minute Concessions

DST Automation Completion Rate

Renewal Cycle Time Reduction
What you'll need to be successful in this role:

6–10+ years of revenue lifecycle experiencewith commercial responsibility in SaaS, technology or other recurring revenue businesses.

Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).

Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.

Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.

Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.

Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).

Demonstrated professional proficiency in both verbal and written English to effectively communicate with integral customers, internal teams, and stakeholders across various channels (email, chat, video, phone).

Excellent negotiation and cross-functional executive communication skills.





Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.

Ability to analyze customer usage data and identify churn risks.

Experience with automation or AI-enabled tools to optimize processes.

Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.

Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs

Strategic Impact of the Role
The Renewal Manager:
Institutionalizes renewal rigor

Eliminates forecast volatility

Creates executive-level renewal predictability

Enables CSM scale by removing administrative burden

Protects revenue integrity through governance oversight
Benefits and Compensation

We also offer a comprehensive benefits package.
Benefit options include:
Law Benefits
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Meal Vouchers
30-day Christmas bonus
Saving Fund
And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Manager, Renewals (Xico)
🏢 Restaurant365
📍 Xico