Abouttheclient Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours. Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout. Usedbyover3millionvolunteersacross26differentcountries,their Saa Splatformpowersmassvolunteerprogramsacrosstheglobefor Not-for-Profits,localgovernment,sportingfederations,andmajorevents. Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance. About Teamified Teamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacross IT,software,product,anddigitalinnovation. Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand accelerategrowth. Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective. Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday. Job Summary: We’relookingfora Technical Account Managerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes. Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—you’llbeequallycomfortablereviewingacustomer’splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam. You’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess. Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup. Key Responsibilities:



Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations Managetechnicalescalationsend-to-end,liaisingwith Engineeringand Productteamstodriveresolutionandkeepcustomersinformed Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements) Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds Developandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviews Provideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionand ROI Bethevoiceofthecustomerinternally,providingstructuredfeedbackto Product,



Engineering,and Customer Successonhowwecanbetterserveourclients Collaboratecloselywith Customer Success Managerstoensurealignedaccountstrategiesandseamlesscustomerexperiences Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin communityevents Required Skillsand Experience 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithina Saa Senvironment Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion Strongtechnicalaptitude—comfortablewithplatformconfiguration, APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders Excellentstakeholdermanagementskills,includingexperienceengagingwith C-levelandseniorexecutives Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously Exceptionalwrittenandverbalcommunicationskillswithmeticulousattentionto Detail Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam Benefits: Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime. Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput Leave Benefits Ifyoupossesstherequiredskillsandareeagertocontributetoourteam'ssuccess,weencourageyoutoapplyforthisexcitingopportunity. #Grow With Teamified#Teamify Your Career #J-18808-Ljbffr

📌 Technical account manager (Ciudad de México)
🏢 Teamified
📍 Ciudad de México