Language skills: Spanish, English- Manage Handling IT requests and incidents, including identification, documentation, categorization, and prioritization, as well as providing initial support according to defined procedures to ensure service quality.
- Support the end-user through telephone and remote support tools.
- Analyze from problems and providing initial solutions or workarounds for end-user requests and incidents.
- Capture from requests and incidents in a standardized ITSM platform.
- Ensure the correct categorization and prioritization of incoming requests.
- Forward from tickets to other support groups, when necessary, to ensure resolution.
- Perform from service requests, such as password resets.
- Communicate and Escalate from problems to functional or hierarchical positions as needed.
- Document the work carried out and continuous Update the knowledge base.
- Solve of complaints and escalations, if possible.




- Communicate with other departments and Forward relevant information completely and in a timely manner.
- Compliance of the company's and the customer's internal regulations and work instructions.
- Experience in SD/Customer Support- Proactive and open communication- Troubleshooting Office 365- Windows Clients (7, 8, 10)- Understanding Active Directory- Understanding Azure AD- Understanding Group Policy- Basic knowledge in network management- Erfahrung im SD/Customer Support- Proaktive und offene Kommunikation- Fehlerbehebung in Office 365- Windows-Clients (7, 8, 10)- Verständnis von Active Directory- Verständnis von Azure AD- Verständnis von Gruppenrichtlinien- Grundlegendes Wissen im Netzwerkmanagement#J-*****-Ljbffr

📌 It Support First Level (M/F/D) For Service Desk (Lagos de Moreno)
🏢 Valeo IT
📍 Lagos de Moreno