In this role, you will provide guidance and support to associates within the Field Quality Assurance (FQA) organization.
These managers are responsible for the organizational health of their team, developing effective hiring strategies, retaining top talent, growing their team's professional skills through development courses, maintaining diversity, and the overall quality and productivity of their associates.Key Responsibilities and Job Elements:Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goalsHosting monthly 1:1s with associates to develop plans for professional growthManaging SIM Queue and monitoring SLA on resolutionsPerformance management and development of a team of T3 hourly associatesComplete regular deep dives on associate productivity and qualityDeliver training and guidance to FQAs; maintain a full understanding of FQA standard workCommitted to regular travel (~15%)



across owned regions to engage with direct reportsBasic QualificationsHigh school diploma or equivalentExperience analyzing metrics to implement business improvementsExperience with analytical tools and ability to dive deep into metrics and reporting1+ years of team management experiencePreferred QualificationsSpeak, write, and read fluently in EnglishExperience Driving strategic meetings with senior executives to expand partnership prioritiesBachelor's degree2+ years of team management and performance experience1+ years of exceeding quota and key performance metrics experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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📌 Field Quality Assurance Manager, Aces (Heroica Puebla de Zaragoza)
🏢 Amazon
📍 Heroica Puebla de Zaragoza