Bilingual Help Desk Agent

Ready to start or grow your career in IT with a global company?

At Computacenter Mexico, we support some of the world's leading organizations through innovative technology solutions and exceptional IT services. Join a collaborative, people-focused environment where your growth and development are a priority.

Shifts Available to choose

Morning: 6:00 AM to 12:30 PM

Evening: 12:00 PM to 18:00 PM

Reforma Site, Mexico City (after 6 months you have possibility to have hybrid work!)

Note: Paid training is one month conducted Monday through Friday 7/8 am to 4/5pm.

What You'll Do:

- As a Service Desk Agent, you'll provide first-level IT support to employees of global organizations.
- Assist users through phone, chat, and messaging platforms
- Resolve technical and service-related inquiries
- Deliver an outstanding customer experience
- Support users in a professional and fast-paced environment
- Gain valuable hands-on experience in the IT industry

What We're Looking For:

- Advanced English communication skills
- Strong customer service orientation
- Excellent verbal communication skills
- Interest in technology and IT support
- Previous IT experience is a plus, but not required

No technical experience? No problem.



We provide paid training to help you develop the skills needed to succeed.

What We Offer:

- $90 MXN per hour
- 5% Savings Fund
- 12 vacation days from your first year
- 25% Vacation Premium
- 15 days of Aguinaldo
- Paid training
- Ongoing learning and career development opportunities
- The opportunity to build a career with a general IT leader

Start Your Journey in Tech Today! If you're looking for a role where you can use your English, develop technical skills, and gain experience with an international company, we'd love to hear from you.

Apply now and become part of the Computacenter team!

At Computacenter, we are committed to equal employment opportunities and an inclusive workplace. We do not discriminate based on age, sex, gender, gender identity, sexual orientation, marital status, religion, ethnicity, disability, or any other protected characteristic.

Sueldo: $8,000.00 - $10,000.00 al mes

Beneficios

- Caja de ahorro
- Descuento de empleados
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Programa de referidos

Idioma:
- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Agente Bilingüe (tech support only!) part time - Matutino / Vespertino (Ciudad Juárez)
🏢 Computacenter
📍 Ciudad Juárez