- Receive and triage emergency requests via radio, phone, and chat, applying standardized protocols and checklists for accuracy and efficiency.
- Prioritize concurrent requests, determining the urgency and nature of each situation to allocate resources appropriately in real time.
- Document all inbound communications and dispatch decisions with clarity, ensuring thorough and accurate records.
- Route information and dispatch instructions to relevant responders, consistently following established operational procedures.
- Engage in multi-channel communication, managing multiple inbound and outbound streams simultaneously without compromising attention to detail.
- Contribute domain expertise to help define data quality standards and protocol effectiveness for AI training purposes.
Requirements
- Expertise in ambulance or emergency dispatch operations, including familiarity with incident triage and prioritization.
- Demonstrated ability to multitask effectively and remain composed in high-pressure, time-sensitive scenarios.
- Exceptional written and verbal communication skills, with a strong emphasis on clarity and professionalism.
- Experience handling multiple communication channels (radio, phone, chat) simultaneously.
- Proficiency in applying standardized decision-making protocols and checklists.
Application Process
- Easy Apply on LinkedIn
- Check email for next steps
- Participate in resume evaluation & interview stage