Contact Center Specialist – Guadalajara (Onsite)

Location: Guadalajara, Jalisco – Onsite

Job Type: Full-Time

Shift Timing: MONDAY TO FRIDAY - TENTATIVE SAT 40hr per week

7 am - 4 pm CST

Salary: $19,500 MXN + benefits above law

We are looking for Contact Center Specialists to support patients and customers through inbound and outbound calls.

Responsibilities

- Handle patient/customer calls and inquiries. - Schedule, reschedule, and cancel appointments. - Verify patient and insurance information. - Resolve customer concerns and document interactions. - Follow healthcare privacy and service standards.

Requirements

- Bachelor's degree — mandatory . - Healthcare, hospital, insurance, or patient call center experience. - Strong communication and customer service skills. - Ability to multitask and work with multiple systems. - Experience with healthcare systems such as Epic is a plus.

Work Location: Onsite – Guadalajara, Jalisco.

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