JDA Software seeks a Sr Support Engineer 2 to deliver outstanding customer support for the BlueYonder WMS system, resolving complex issues and ensuring high satisfaction. You will manage Tier 1/2 solutions, engage in early project implementation, and monitor SLA/SLO metrics to promote service quality and product stability.
Collaborating with account managers and partners, you will champion Knowledge-Centered Service, drive continuous improvement, implement monitoring tools, and mentor teammates
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📌 Senior WMS Support Engineer--AI & 24/7 On-Call (Ciudad de México)
🏢 Jda Software
📍 Ciudad de México
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